Delivery & Returns
We know making a significant purchase for foiled print is exciting, especially the suspense waiting for arrival. With that said, knowing how long delivery can take and what to do if you need to return your order helps make it stress-free. We've collated both our delivery information and the terms of our returns on this page so that they're easy to find and can help reassure you when placing an order. Towards the top of the page you can find information about delivery, and below that, you'll see all our returns terms. If at any point you're unsure about the information provided, please get in touch, and we'll do everything we can to help you understand these processes.
Christmas Delivery & Opening Times
If you need your order in time for Christmas, we’ll do our best to get it to you.
This year, the Aura Print team will be heading off to enjoy their Christmas break at 5:30pm on Friday 22nd December, returning on Tuesday 2nd January. There will be no production or communication during this Christmas period, so we suggest getting your orders in early!
With that in mind, if you’re ordering products with metallic foil, we suggest placing your order by Monday 11th December.
Please bear in mind that courier services tend to slow down in the lead-up to Christmas, so the earlier you place your order, the sooner it’ll be with you.
Your turnaround time, as advertised by the website, starts from 3PM on the day you approve your proof. Make sure to check your emails for a proof from our design team as this could affect your turnaround time. 3PM is our daily cut-off time for dispatching orders and organising the following days print work.
Any orders approved before 3PM will be put into the next production schedule (beginning after 3PM that day). Any orders approved after 3PM will be carried over to the next working day and begin production after 3PM that day.
Turnaround times ensure, that at the very least, the specified number of days (8 hours per day) can be spent on your job. To find the exact turnaround time, please refer back to your order as you will have made a choice of turnaround time.
You order business cards with a 2 day turnaround from proof approval and approve your proof on the 1st at 2PM. This means once we hit 3PM we can begin printing your job until 4:30PM when our production shift finishes. So far this is 1 1/2 hours spent.
The next day, the 2nd, is your full day of production. So a full 8 hours will be spent on your order.
Finally on the 3rd, we'll finish up and dispatch your job by 3PM meaning we've spent the full 2 days specified.
If you need a specific turnaround time, please contact our customer service team.
Standard Vs Rush Jobs
All orders which contain only standard turnaround items will be dispatched on the final day of the longest turnaround item. For example, if you order two products, one with a 3-day turnaround and one with a 7 day, your entire order will ship once the 7-day turnaround item is complete.
All orders which contain standard turnaround items with added rush turnaround items will be dispatched separately. All standard items will be shipped under the same process as standard turnaround items however your rush items will ship separately once that items turnaround is complete.
All orders which contain multiple rush turnaround items will be dispatched separately as and when each item is complete.
Because we print everything in-house, we think that we can print and post your orders to arrive faster than any of the big printers in the UK. We've teamed up with Parcelforce and UPS to provide some amazing delivery time frames that all aim to offer delivery within 24 to 72 hours. We can't guarantee delivery times, but we do our best to keep customers informed with the tracking provided.
Delivery is based on anything up to one A4 sized carton, for large orders, it may mean we need to get back in touch to charge an extra fee.
Estimated delivery times are based on when your package leaves us, not when you place your order. Our daily collection is at 3:30PM.
Orders you place with us later on Friday or over the weekend will not be processed until Monday morning. If you need to upgrade your delivery to a faster service, then please get in touch, and we'll do everything we can to upgrade you.
Delivery Prices & Times
|UK Mainland||£7.95||1 Working Day||Parcelforce|
|UK Non Mainland||£12.95||2 Working Days||Parcelforce|
|Northern Ireland & Isles||£14.95||2 Working Days||Parcelforce|
|Channel Islands||£14.95||2 Working Days||Parcelforce|
|Republic Of Ireland||£14.95||2 Working Days||Parcelforce|
|United States||£9.95||3 Working Days||UPS|
|Europe||From £9.95||2 - 5 Working Days||UPS|
|Other European Countries||Ask for details||Ask for details||Ask for details|
Our aim is for you to be delighted with your metallic foil print, but if for any reason you are not satisfied then these guidelines are set out to offer you peace of mind and transparency. In most cases, the best point of call is to contact us first to discuss your issue, and we will do everything we can to rectify the situation.
Damaged / Faulty Goods
If the packaging of a product looks to be damaged, please make sure to sign for it as such. This allows us to claim damages from the courier company if the product inside is damaged. If when opened your product was damaged in transit, please take some photographs of the packaging and the unpacked products and email them to firstname.lastname@example.org along with your order number. If we can see that all of the contents are damaged, we will reprint and resend the full order. If a portion of the order is undamaged, we will reprint and resend enough to cover the damaged items only. You have 30 days to report faulty goods so please don't delay in contacting us.
If you open the packaging and find that you've received the wrong product or the correct product with the wrong artwork printed on it, please take some photographs of the products and email them to email@example.com along with your order number. Once we have worked out what has gone wrong, we will either collect the item from you or simply ask that you throw the item away. Your correct order will be located and delivered to you asap, or a new order will be printed and sent out free of charge.
Due to the nature of printed items we cannot re-stock or re-sell them. It is therefore paramount to please make sure you want the print before you order. It's also a good idea to make sure that no one else in your family/company is ordering the same thing from elsewhere.
If you are unhappy with the print in any way, please take some photographs of the problem and email them to firstname.lastname@example.org along with your order number and a description of what is wrong with the print. We will investigate the situation further and work out what has happened, and what can be done about it. Once we have a solution, we will contact you and take matters from there.